At Rewa Shivling Art, we are committed to providing authentic and high-quality Narmadeshwar Shivlings and spiritual products. Please read our Refund and Returns Policy carefully before making a purchase.
Returns
Due to the spiritual and natural nature of our products, returns are accepted only under the following circumstances:
- The product received is damaged during transit.
- The wrong product has been delivered.
- The product has a manufacturing defect.
To request a return, customers must contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to misuse or improper handling.
- Products with minor natural variations in size, shape, color, texture, or markings, as these are characteristics of genuine Narmadeshwar Shivlings and natural stone products.
- Customized or specially ordered products.
- Products returned without original packaging.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed within 7–10 business days and credited through the original payment method.
Exchanges
We will replace products only if they are:
- Damaged during shipping
- Defective
- Incorrectly delivered
Replacement requests must be submitted within 48 hours of receiving the order.
Cancellation Policy
- Orders can be cancelled before dispatch.
- Once the order has been shipped, cancellation requests cannot be accepted.
- Refunds for approved cancellations will be processed within 7–10 business days.
Shipping Costs
- If the return is due to our error (wrong, defective, or damaged product), return shipping costs will be borne by Rewa Shivling Art.
- In all other cases, shipping charges are non-refundable.
Contact Us
For return, refund, or exchange requests, please contact:
Rewa Shivling Art
📞 Phone: [Your Contact Number]
📧 Email: [Your Email Address]
🌐 Website: [Your Website URL]